Download these tips for remaining calm and responding right when someone gets upset.

Defusing tense situations is no easy feat. But with a strong skillset, your whole team can get better and better at it.

With this tip sheet, you’ll learn:

  • A new way to talk with and about a person in crisis.
  • How to give directives that a person will want to follow.
  • A flexible trick to get cooperation.
  • 3 simple phrases for setting limits.

Based on techniques taught in CPI Nonviolent Crisis Intervention®, 2nd Edition training, these tips will help you keep your cool when everyone’s fears and anxieties are high.

Fill out the form and put the strategies to use immediately!


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