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What really works when it comes to de-escalating anxious, hostile, or challenging behaviour?
Setting effective limits is one of the most powerful ways to steer a situation back on track and help someone make positive choices.
With this resource, you’ll learn:
You’ll also get a list of key starter phrases, sample scenarios, and an action plan for making setting limits second nature. Use this guide when leading a lunch-and-learn, a practice session with staff, or as a personal communication skills resource.
Based on techniques taught in CPI training, this guide will help you handle difficult situations, while meeting your goals and those of the person you’re setting limits with.
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