Download this free guide for tips on defusing difficult situations.

What really works when it comes to de-escalating anxious, hostile, or challenging behavior?

How you respond to the behavior is often the key to defusing it. CPI’s Top 10 De-Escalation Tips is filled with simple and effective strategies to help you:

  • Stay calm.
  • Manage your own response.
  • Set limits.
  • Handle challenging questions.
  • Prevent a physical confrontation.

Based on strategies taught in CPI Nonviolent Crisis Intervention®, 2nd Edition training, these tips will help you respond to difficult behavior in the safest, most effective way possible.

Fill out the form on the right and put the strategies to use immediately!


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