As an education professional, every day at school or in the classroom presents new encounters, situations, and challenges. You may find yourself dealing with angry, hostile, or disruptive behavior every day. Your response to this defensive behavior plays a critical role in determining whether or not the incident will escalate into a crisis situation.
These 10 de-escalation tips from CPI provide strategies and techniques to help you respond to difficult behavior in the safest, most effective way possible.
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